The Agency shall provide creative services to the Client as specified in the proposal, estimate, or contract. The Agency will strive to provide the services promptly and professionally, adhering to industry best practices.


If there are any billing errors, failure to meet your specific design requirements, or inability to complete your design order according to our delivery policy, we will refund the full amount of your design order.


If you are dissatisfied with any design services provided by Clicky Digital, you have the option to submit a refund request within five days of the completion of your initial designs. However, if we do not receive a refund request within five days of the initial design delivery, it will be assumed that you are satisfied with the designs. This refund policy applies to both single-design packages and special/combo packages.


Refunds will be processed according to the following guidelines:


  • If a refund request is made before the order delivery, you will be eligible for a full refund minus a 10% service and processing fee.
  • If a refund request is made within 48 hours of the initial design delivery, you will be eligible for a 66% refund minus a 10% service and processing fee.
  • If a refund request is made between 48-120 hours after the initial design delivery, you will be eligible for a 33% refund minus a 10% service and processing fee.
  • No refund requests will be accepted after 120 hours of the initial design delivery. However, we strongly encourage you to contact us immediately if you have any concerns, as we are committed to achieving 100% customer satisfaction.
  • If no action is taken by the customer after the delivery of the initial concept (48 hours) or the revised concept (72 hours), it will be considered complete satisfaction with the designs.

How to Claim a Refund

All refund requests should be directed to our support department. Clicky Digital reserves the right to approve or disapprove refund requests on a case-by-case basis based on violating your user agreement.


To claim your refund, please follow these steps:


  • Contact us via phone, chat, or email, clearly specifying your concern and requesting a refund.
  • We will make every effort to address your concern through our revision policy. If we are unable to resolve the issue, our refund department will send you an email regarding your refund request.

After the refund is processed, Clicky Digital will obtain the design rights, and you will no longer have the right (direct or indirect) to display any version of the design provided by our company. It is important to note that you will not retain any ownership or usage rights to the design or its content.


In collaboration with Government Copyright Agencies, Clicky Digital will share Copyright Acquisition information for the refunded designs, ensuring that they cannot be reused as original designs in the future.

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